Dover Port to Heathrow Airport – Private Transfer

Driver Details & Communication

Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.

For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.

The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on to allow smooth coordination.

If you encounter any issues, you can always reach the office or driver using the contact details provided.

Meeting Points – Dover Cruise Port

The pick-up location at Dover Cruise Port depends on the terminal where your cruise ship disembarks. Upon arrival at Dover Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.

If you cannot locate your driver, please remain at the meeting point and call the number provided.

Waiting Time Policy – Dover Cruise Port

We understand that disembarkation procedures may take time, so our policy allows for generous waiting:

Free Waiting Time: 20 minutes after the scheduled pick-up time.

Extended Waiting: If passengers don't show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.

Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.

No-Show: If after 45 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.

Luggage Assistance

Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.