Smooth & Worry-Free Airport Transfer — Helpful Tips for Your Departure
Dear Friends,
Thank you for choosing our service! We truly hope the last part of your journey will be as relaxing and pleasant as the rest. Here are a few friendly tips to help you choose the right vehicle and make your transfer smooth and easy.
Before Booking | Choose the Right Vehicle
To ensure a comfortable ride and enough space for your luggage, please choose your vehicle based on the number of travelers and bags:
notes:
a. ) a 28” luggage size： (L)76cm ×(W) 51cm × (H) 31cm (with combined dimensions not exceeding 158cm).
b.) a folded stroller is considered one piece of checked luggage.
c.) a folded Wheelchair is considered two piece of checked luggage.
1–2 passengers → Sedan (fits up to 2× 28” luggage)
3–5 passengers → 7-seater Minivan (fits up to 5× 28” luggage)
6–9 passengers → 14-seater Van (fits up to 9× 28” luggage)
10–12 passengers → 19-seater Van (fits up to 12× 28” luggage)
13–15 passengers → 33-seater Bus (fits up to 15× 28” luggage)
Got extra luggage? Here’s how to choose:
we kindly ask that you reserve an extra seat for each piece of checked luggage beyond the included allowance.
For example:
2 passengers + 3 suitcases → select “3 people”
5 passengers + 6 suitcases → select “6 people”
This helps us arrange a larger and more spacious vehicle, so your ride is comfortable and stress-free.
Booking Tips
Please provide accurate number of travelers and luggage, so we can match you with the most suitable vehicle.
If you prefer extra legroom or have more luggage, simply add one more passenger when booking — we’ll arrange a larger and more spacious vehicle for you.
Service Coverage
Our airport transfer service includes up to 50 km of driving distance, which covers almost all hotels within Hangzhou city downtown
If your pickup location or hotel is located in the outskirts of Hangzhou, don’t worry —a small extra distance fee will apply, for example:
Sedan: around CNY 5 per km
Larger vehicles: slightly higher rates
Once we receive your booking, we’ll contact you to confirm the details and inform you in advance if any extra distance charge applies.
There are no hidden fees, so you can travel with peace of mind.
Trip Confirmation:
We’ll contact you in advance to confirm your flight, departure time, and terminal details.
Recommended Departure Time:
International flight → 4 hours before departure
Domestic flight → 3 hours before departure
(If checked in online, you can leave 30 minutes later.)
Flight changed?
No worries! Just let us know — we’ll adjust your pickup accordingly.
Driver Information:
You’ll receive the driver’s name, phone number, car plate number and drive & car photos one day before your trip.
On the Day of Departure | Friendly Reminders
Free Waiting 30 Minutes:
The driver will wait patiently. After 30 minutes, an overtime fee of USD5 / CNY35 per half hour applies.
Customer no-show:
If it’s been over 30 minutes past your scheduled pickup time and we’re still unable to reach you,
the driver will have to leave to continue with the next service.
In this case, the booking will be considered a No-show, and the service will be marked as completed —
no refund will be provided.
We kindly suggest keeping your phone reachable.
If your plan changes unexpectedly, please contact us as soon as possible — we’ll always do our best to assist.
In-Car Reminder:
Our vehicles are clean and smoke-free — thank you for your understanding.
Before departing from hotel and getting off the car at the airport, please take a moment to double-check your belongings — especially your passport, wallet, mobile phone.
Our customer service team stays online throughout your trip, from booking to safe airport arrival — always ready to assist.
We believe every journey should start with ease and peace of mind ❤️
Mr. Orange: For a smooth and worry-free start to your journey home, or your next adventure.
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